Privacy policy
VetCare Pharma operates the VetCarepharma.com website, which provides pet food and products online.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our website, VetCarepharma.odoo.com
If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at Website URL unless otherwise defined in this Privacy Policy.
Information Collection and Use
For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
Log Data
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
Service Providers
We may employ third-party companies and individuals due to the following reasons:
- To facilitate our Service
- To provide the Service on our behalf
- To perform Service-related services or
- To assist us in analyzing how our Service is used
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children’s Privacy
Our Services do not address anyone under the age of 18. We do not knowingly collect personal identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.
Shipping policy
Thank you for shopping at www.VetCarepharma.com. Please read our shipping policy carefully to understand how your orders are processed and delivered.
Order Processing
We aim to dispatch all orders within 5 working days of order placement. If any of the items are not available in stock, our team may take additional time to procure the product(s) and update you about the delay. Our team will keep you informed throughout the process.
Estimated Delivery Time
Delivery timelines depend on your location and the shipping partner. Based on these factors, delivery may range between:
- 3 to 5 business days
- 7 to 8 business days
- 10 to 12 business days
The estimated delivery time can be tracked using the tracking number provided.
Delivery Charges
Shipping charges vary based on the delivery location and are shown at checkout before order confirmation. VetCare Pharma reserves the right to revise shipping fees at any time without prior notice. These changes will always be reflected on the checkout page.
Courier Delays
While we strive to deliver your products on time, certain delays may occur due to unforeseen reasons like natural calamities, logistical issues, or courier partner disruptions. We cannot be held responsible for such delays but assure you of our complete support to resolve any issues.
Tracking Your Order
All dispatched orders are assigned a tracking ID. You can use this ID on the respective courier partner’s website to check the status of your shipment.
Incorrect or Incomplete Address
Please ensure your shipping address is accurate. VetCare Pharma will not be responsible for delivery failures or delays due to incorrect or incomplete address details. Additional charges may apply for re-shipping.
Shipping Confirmation
You will receive a shipping confirmation email or WhatsApp message once your order has been shipped. It will contain the order details and tracking information.
International Shipping
Currently, we only ship within India. We do not offer international shipping at this time.
Delivery Issues
If you face any issues with your order delivery, please contact us at contact Us. Our team will investigate the issue and ensure timely resolution.
Changes to Shipping Policy
VetCare Pharma may modify the shipping policy at any time without prior notice. Any changes will be updated on this page, and your continued use of the website will be considered as acceptance of the new policy.
Return Policy
At VetCare Pharma , NO RETURN POLICY